Policies
Redlands Coast Support Service are committed to protecting your privacy and complying with the Privacy Act (Cth) (Privacy Act) and other relevant state and federal laws about the management of personal information. This Privacy Policy applies to the personal information we handle about clients and prospective clients and people whom we support via our services.
Definitions
References to "Redlands Coast Support Service", "RCSS", "we", "us" and "our" are references to Kirsty-Marie Keyzer trading as Redlands Coast Support Service (ABN: 80 856 545 495). References to "you" and "your" are references to any individual about whom we collect personal information. References to "counsellor" are references to any counsellor, therapist or support worker that is employed by our sub-contracted at Redlands Coast Support Service.
Personal Information
When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you. Sensitive information is personal information that includes information or an opinion about, for example, your health, criminal record, sexual orientation, religious or philosophical beliefs, racial or ethnic origin and political opinions.
What personal information we collect about you
At all times, we try only to collect personal information we need for the particular function or activity we are carrying out. When you inquire about services provided by counsellors, we may collect full name, date or birth, email address, phone number and other personal information, including sensitive information, to help us assess whether our services provided by Redlands Coast Support Services is an appropriate services for you and send you information or resources. We collect additional personal information about you, including sensitive information, when you book an appointme with a counsellor, therapist or support worker based at Redlands Coast Support Service and during the course of treatment with them. For example, your address, emergency contact person, social and medical history. We also collected credit card details and details of their parties involved in the management or funding of your appointments, for the purposes of administering your appointments payment arrangements
We may collect personal information about you if you a healthcare professional or healthcare service provider who have referred a client to a counsellor or therapist at Redlands Coast Support Service, such as your name, medical specialty, or position within the organisation you work for and your contact details.
We may collect personal information about you if your interact with us on a commercial basis, for example, service providers and contractors to Redlands Coast Support Service or as a member of the public. The kids of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include your name, your contact details, details and information regarding our interactions and transactions with you and details such as professional registration numbers, insurance certificates, among others.
Disclosure of your personal information
There are circumstance where may be permitted or required by law to disclose your personal information to their parties. Common situations in which we may disclose information to their parties are when:
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You have consented to the disclosure; or
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We reasonably believe that disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to the public health or safety; or
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You would reasonably expect your personal information to be disclosed and disclosure to that third party is for a purpose directly related to the primary purpose for which your personal information was collected (see Why we collect your personal information), for example to the ambulance service; or
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It is required or authorised by or under Australian law or a court/tribunal order.
We engaged external service providers to us for the purposes of providing services to your Counsellor and managing our business, including software providers, payment systems operator, IT and data security service providers, website hosting service providers, our insurers, our professional advisors such as accountant, bookkeepers, supervisors and lawyers. Your personal information may be used and disclosed to them to facilitate these arrangements.
Your personal information will not be used, sold, rented or disclosed for any other purpose. Some of the information collected by Redlands Coast Support Service may be stored in systems that utilise data hosting facilities outside of Australia.
Collecting your personal information through our website.
Our website, www.redlandscoastsupporservice.com is hosted in Australia. Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States and possibly other locations outside Australia. Google Analytics does not identify individual users or associate individual users or associate individual IP addresses with any other data held by Google.
We use reports provided by Google Analytics to help us understand website traffic and patterns of usage by users or out website, to help us improve our website and its content. By using our website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy https://policies.google.com/privacy. You can opt out of Google Analytics if you disable of refuse cookies, disable JavaScript, or use the opt-out service provided by Google.
Our website may contain links to third-party websites and links to our social media profiles such as Facebook, Instagram, Twitter, Pinterest, Linkedin and YouTube. Redlands Coast Support is not responsible for the content or privacy practices employed by websites that are linked from our website. You can access their Privacy Policy on their respective websites.
Access to your personal information may be declined in accordance with privacy laws, for example, when giving you access would put you or another person at risk of harm. In this circumstance, we must notify you in writing setting out the reasons. We do not provide copies of information records with a court subpoena, if they contain sensitive information that may be harmful if read without a Counsellor, Therapist or Support Workder present to explain the information appropriately. Where are person requesting access to your personal information is an authorised representative of yours such as a lawyer or guardian, we will ask the representative to provide evidence or their authority. We may also ask you to provide current and informed consent to use before releasing your personal information.
We take reasonable steps to ensure that the personal information we hold about your is accurate, up-to-date and complete. If you believe, it to be incorrect out of date you can ask that we correct it. If it is not possible for us to correct it, you can ask us to associate with it. For example, information to others, you can ask to tell them about the correction. We must do so unless there a valid reason not to.
Concerns and complaints about your privacy
You can contact Redlands Coast Support Service at any time if you have any questions or concerns about the Privacy Policy or how your perosnal information has been handled. If you have a complaint about how we have handled your personal information, please contact us in writing. We will tell you promptly that we have received your complaint and their investigate and respond to complaint within 30 days. We will determine what (if any) steps we should take to resolve the complaint. If you are not satisfied with out response, you may lodge a complaint with the Office of the Australian Information Commissioner. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you other other individuals, we will investigate and notify you and the Office of the Australia Information Commissioner in accordance with the Privacy Act.
Changes to this Privacy Policy
We will update this Privacy Policy when our information handling practices change. Any information we hold about you will be governed by out current Privacy Policy. We will update this Privacy Policy when our information handling practices change. Any information we hold about you will be governed by our current Privacy Policy. We recommend that your periodically review this Privacy Policy for any changes.