Frequently asked Questions (FAQ's)

General Questions
1. What services do you offer?
We provide private counselling and psychotherapy, as well as NDIS services including counselling, capacity building, and functional capacity assessments. Our focus is on supporting individuals aged 18 and above who have experienced trauma, mental health disorders, or require assistance through the NDIS.

2. Who can access your services?
Our services are available to individuals aged 18 and above. We specialise in supporting people who have experienced trauma, those living with mental health disorders such as anxiety, depression, bipolar disorder, and borderline personality disorder, as well as those requiring support through the NDIS.

3. What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides support for Australians with disabilities, their families, and carers. It offers funding for a range of services and supports to help individuals live more independently and achieve their goals.

4. How do I know if I'm eligible for NDIS support?
Eligibility for NDIS support is determined by several factors, including age, residency status, and the nature of your disability. For detailed information and to check your eligibility, you can visit the NDIS website or contact us for guidance.
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Counselling Services
5. What types of counselling do you provide?
We offer a range of counselling approaches including person-centred therapy, cognitive behavioural therapy (CBT), psychoeducation, and solution-focused therapy. Our qualified counsellor tailors the approach to meet the individual needs of each client.

6. How can counselling help me?
Counselling can help you manage and overcome personal challenges, improve mental health, develop coping strategies, and enhance overall well-being. It provides a safe and confidential space to explore your thoughts and feelings with a professional.

7. How do I book a counselling session?
You can book a counselling session by contacting us via phone, email, or through our website's booking system. We will arrange an initial consultation to understand your needs and schedule further sessions accordingly.

NDIS Services
8. What is capacity building?
Capacity building is a type of NDIS support aimed at helping individuals develop skills and gain independence. This can include improving daily living skills, social and communication skills, and enhancing overall functioning in various aspects of life.

9. What are functional capacity assessments?
Functional capacity assessments evaluate an individual’s ability to perform daily tasks and activities. These assessments help determine the level of support required and are used to develop personalised NDIS plans.

10. How do I access NDIS services through your organisation?
To access NDIS services, you need to have an approved NDIS plan. Once you have your plan, you can contact us to discuss how our services can support your goals. We will work with you to tailor our services to meet your specific needs.

Other Questions
11. What qualifications do your staff have?
Our team includes a qualified social worker with five years of experience, holding a degree in counselling and psychotherapy. Our staff have extensive experience in the NDIS sector, domestic violence support, and working with a wide range of mental health disorders.

12. How much do your services cost?
The cost of our services varies depending on the type and duration of support required. We offer competitive rates and can provide a detailed fee schedule upon request. For NDIS participants, many services may be covered under your plan.

13. Is my information confidential?
Yes, all client information is treated with the utmost confidentiality. We adhere to strict privacy policies and guidelines to ensure your personal information is protected at all times.

14. How can I provide feedback or make a complaint?
We value your feedback and are committed to improving our services. You can provide feedback or make a complaint by contacting us directly via phone or email. We take all concerns seriously and will address them promptly